After sales service

Your product comes from an official Teverun reseller.

Please go to the store where you purchased your product. This one will take care of your after-sales service.

You have purchased your product on our website

Our after-sales service is available from Monday to Friday from 9am to 5pm by email: Contact us !
You can contact him for any question concerning the operation of your product and commissioning.


Wiizzee warranty

Teverun does everything possible to satisfy you!
Your Teverun product is guaranteed for 2 years except for parts that wear out during normal use. The Lithium battery and charger are guaranteed for 1 year.
The availability of spare parts is two years from the official release date of the product.

Keep the box, it will be necessary in case of after-sales return. No product will be accepted if it is not in its original packaging.

In which case my guarantee is not valid?

Out of the general warranty

  • Abnormal use of the product
  • Product falls/shocks
  • Product breakage
  • Puncture
  • Pneumatic wear and tube
  • Oxidation
  • Autonomy problem (as the case may be)
  • Light systems (Led, headlights...)
  • Wear parts in general
  • Updates (Inmotion application, Firmware, sound file...)
  • If the product has been disassembled by someone other than the New Walkings after-sales service.

Out of battery warranty

  • If the storage conditions are not respected.
    Recommended storage conditions between +5°C and +35°C in a dry and healthy place.
  • If charging conditions are not respected.
    Recommended recharging conditions between +10°C and +30°C in a dry and healthy place, with a charge at least every 3 months.
  • If the conditions of use are not respected.
    Recommended conditions of use between 0°C and +35°C.
  • If the capacity is higher than 50% of the announced nominal value.
  • In case of oxidation and/or humidity.

Some spare parts are available on our website for minor maintenance.
Other, more delicate tasks are only carried out in our workshops. Contact our after-sales service for a quote.

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